Service To Be Proud Of
Our reputation has been established over many years, not just around the quality of our products, but on the exceptional levels of service we deliver. It’s a real differentiator and rightly viewed as best in class.
Our professional support team aim to immediately resolve any issues you may encounter and we will work with you at all times to minimise the risk of disruption or downtime. Our dedicated experts are available to ensure that your business continues to run smoothly.
Service Desk – Technical support
Our industry-leading service desk aims to immediately resolve any technical issues you may encounter, and we will work with you to minimise the risk of disruption or downtime. If you need technical support our experienced team are on hand to assist you:
Monday to Friday 08.30 – 18.30
Saturday 08.30 -17.00
Bank Holidays (except Christmas Day) 08.30 – 12.30
Call us on 01257 235940 and select option 1 for technical support – if something isn’t working.
Customer Support and Training Specialists
Our Customer Support and Training Specialist are on hand to support your business throughout the installation process and beyond. They are experts in our products and are here to ensure you continue to get the most out of the software we provide.
Product Support
We operate a dedicated functional support line to provide you with answers to those ‘how do I?’ questions. It’s a great way to learn about new features of our products, implement functionality you may not have needed before or just get help on those features you are already using. Our team are available to assist you:
Monday to Friday 09.00 – 17.00
Call us on 01257 235940 and select option 2 to be connected to a Customer Support and Training Specialist.
Product Training
Our training is created bespoke for your business and team needs. We offer frequent, in-depth training, on specific areas you may be struggling with, or in the areas you would like to utilise more, to better support you and your staff. Our specialists are there to provide ongoing help, rather than just on install day and easy to access whenever you may need them. The training we offer is designed to help you improve efficiencies and free up your teams time to focus more on patients.